FAQs – Eco-Friendly Cleaning Products Australia | Frais
FAQs – Eco-Friendly Cleaning Products Australia | Frais
Your Questions, Answered
Searching for safe, effective and sustainable cleaning products in Australia? You’re in the right place. At Frais, we’re redefining what it means to clean consciously—without compromising your health, your home, or the planet.
This FAQ page provides answers to our most common customer questions about eco-friendly, family-safe cleaning solutions. Whether you're just starting your low-tox lifestyle or looking for dependable alternatives, these answers will guide you.
What makes Frais cleaning products eco-friendly?
All Frais products are formulated with biodegradable, non-toxic ingredients. We deliver high-performance cleaning without harmful chemicals. Our packaging is recyclable or made from post-consumer waste to reduce plastic pollution.
Are Frais products safe for kids and pets?
Yes – our products are non-toxic and safe to use around babies, children, and pets. No nasties. Just peace of mind for your whole household.
Do Frais cleaners actually work on tough stains?
Absolutely. Our Universal Cleaner cuts through grime, grease, and dirt with ease. Our Bathroom Cleaner targets soap scum, calcium, and hard water stains—leaving a fresh, non-toxic scent behind.
Is your packaging recyclable or refillable?
Yes! Our bottles are made from recyclable or post-consumer recycled (PCR) materials. We’re also working on launching a refill system to reduce waste and support circular living.
Where are Frais products made?
Frais is proudly Australian owned and operated. Every product is developed, manufactured, and packed in Australia—supporting local jobs and ethical small-batch production.
Do you ship Australia-wide?
Yes! We ship across all of Australia. Orders are packed within 1–2 business days and dispatched from our Sydney warehouse. You'll receive tracking as soon as it's on the way.
Can I use Frais products on all surfaces?
Our Universal Cleaner is safe on most surfaces: tiles, glass, benches, stainless steel, and laminate. For marble or unsealed stone, test in a discreet spot first.
Still need help?
Email our friendly team at info@frais.com.au or use the live chat for real-time support.